Positions in the Charlottesville, Va. Office

Business Analyst

This position reports to the Director of Information Systems.

Nature of the Position

The Business Analyst will provide support for the academic and administrative information resources and systems. This position will support the strategic direction of the Institute by facilitating the integration of information technology into the academic and administrative functions, working collaboratively with faculty and administrators to meet the information needs of the Institute and its constituents. Most importantly, the Business Analyst will support an information environment, policies, and procedures which will facilitate the collection, management, and sharing of relevant information for the purpose of strategic and collaborative decision-making.

Under general direction, assists the Director of Information Systems with planning, budgeting, project management, organizing and directing activities, programs and staff of the Information Systems Department. This includes all facets of daily operations of the organizations ERP system, networks, website, desktop support as well as the management of the ship board systems. Additional duties include assistance and direction to departmental staff; acts on behalf of the Director during absences; performs related work as assigned by the Director.

Principal Responsibilities

• Assists the Director with planning, organizing, directing, and coordinating activities and programs of the Information Systems /Communications department. Assists with establishment of department goals, policies and procedures in compliance with applicable rules and regulations.
• Continuously evaluate innovative technologies as they might relate to the mission of the program and recommend solutions that promote improved communication, efficiencies and organizational excellence.
• As directed, develop and coordinate policies and procedures related to the collection, management, use, and stewardship of information as a mission-critical asset of the organization.
• Provide management and support of assigned aspects of land-based and shipboard IT resources and services to potentially include:
• Network infrastructure and connectivity
• Client Computing services and Helpdesk Support
• Academic Computing, Library System, Onboard Intranet
• Communication Services
• Participate in the management and support of all mission-critical systems and resources to ensure information security and business continuity:
  • ERP system and other database and business applications
  • Email system and other connectivity services
  • Website and all web-based services
• Fully support and participate in the implementation and subsequent management of a fully integrated ERP system.
• Provide first-line support to staff questions and requests for support via phone, email, online submission to help desk software and walk ups in a prompt, professional and friendly manner.
• Configure, install and upgrade PCs and other devices and their associated application sand operating systems as directed.
• Provide end-user training as needed on all software and applications and work collaboratively with Human Resources to ensure that all employees are well trained on the use of information technology resources.
• Support all staff with report development and data extracts through Crystal Reports, SQL Reporting Services and Datatel Colleague as requested/directed.
• Under the direction of the Director, develop and disseminate to all users a monthly IS/Security newsletter.
• Collaborate with UVa and other key providers to manage IT related services.
• Maintain computer asset and software inventories.
• Serve as a member of the IT Advisory Committee.
• Work collaboratively with the Communications Department to ensure a tight integration of the website into business processes and other information systems.
• Work collaboratively with Human Resources to ensure that all employees are well trained on the use of information technology resources.
• Coordinate the development and management of documentation related to the use of information tools and resources.
• Lead and direct other departmental employees on assigned projects and in the absence of the Director.
• Assist with special projects as directed.
• Assist with pre-sailing tasks as directed.

Requirements

• Bachelor’s degree in Business, Information Science, Technology or other related field; or equivalent combination of training and experience.
• Minimum two years of experience in management information systems, with a strong background in databases, business processes, and policy preferably in a higher education environment.
• Comprehensive knowledge of the primary business functions in a higher education institution including recruiting, admission, financial aid, registration, accounting, alumni and development.
• Ability to learn quickly and to keep up with fast changes in technology.
• Strong analytical and problem solving skills.
• Strong organizational, communication, and leadership skills.
• Strong overall technical skills to coordinate work in the areas of communication networks, hardware, database information systems, application software, e-commerce, email, and Internet access using the following technologies:
  • Windows Network Operating System
  • Microsoft Active Directory
  • Microsoft SQL Server
  • Microsoft Reporting Services
  • Google Applications Administration
  • Blackberry Configuration and Management
  • Crystal Reports
  • Microsoft Visual Basic development environment
  • Microsoft Active Server Pages
  • Microsoft Internet Information Server
  • HTML
  • Joomla Content Management System
  • WordPress Content Management System
  • Datatel Colleague
  • Business Objects

ISE offers competitive compensation and benefits packages. To be considered, email your resume and cover letter to [This e-mail address is being protected from spam bots; you need JavaScript enabled to view it] and place "Assistant Director of Information Systems" in the subject line.

Unless otherwise noted, Applications MUST be submitted through our online application system for consideration. Please see details below.

ALL Applications and Resumes must be submitted electronically.

To apply to these and other ISE/Semester at Sea positions, please create an application online at: https://ise.simplehire.com/

Should you need assistance please contact ISE at: [This e-mail address is being protected from spam bots; you need JavaScript enabled to view it]

All positions will remain open until filled.