Hospitality Industry [CRN 79582]

Discipline: Hospitality Management
Instructor: Kang
Credits: 3
Day: A
Start: 1400
End: 1520
Field Work: Day 1 | November 24, 2017 | China
Prerequisites: None Download Syllabus

This course is designed to provide students with basic understanding of international hospitality management and operations. It presents an overview of the historic perspectives of globalization, tourism, and the hospitality sectors, including hotels, resorts, gaming, restaurants, foodservice, and event planning. Students will investigate the emergence of international hotels, resorts, and restaurants, and their classifications and standards. Cultural diversity, human resources, marketing and global competition, politics of travel, trends in investment and financing international hospitality projects will be addressed. Upon completion, students should be able to develop a comprehensive understanding of the forces influencing international tourism and hospitality industry and career opportunities.

Field Work

Country: China
Day: 1
Date: November 24, 2017

The field class will visit two hotels; one as an international chain brand and the other as a local hotel brand. It will begin with a visit to JW Marriott Hotel Shanghai Tomorrow Square, where students will meet the hotel management team and tour the hotel. We will then visit a local hotel chain. Students are expected to learn about different types of hotel operations and to understand how these two hotels cater to the fast changing market and its customers.

Learning Objectives:
1. Learn about the general hotel business by touring two hotels and interacting with managers and employees.
2. Compare and contrast different hotel operations by looking at guest bases, service types, management focus, and operational procedures.